Bold360 AI 21.6 release notes
Bold360 AI version 21.6 contains the following new enhancements:
Bold360 Mobile SDK releases
New releases are available for Bold360 AI Mobile for iOS Harmony and Bold360 AI Mobile for Android Harmony.
Beta features
Enhanced Smart Advisor
Smart Advisor now contains the following enhancements:
- It continuously displays suggestions based on the customer's questions.
- Articles the agent suggests are now added to the Smart Advisor knowledge base.
- Searches the agent completed in the Smart Advisor can now optionally be displayed in voices and Business Insights.
- Context can now be set for the Smart Advisor touchpoint to control what articles it shows.
See the new features that the previous release introduced: