How to set up a Microsoft Teams messaging channel
To use Microsoft Teams for communicating with your customers, you need to create a messaging channel in Bold360 AI.
Make sure the following steps have been completed:
- You have created an API key in Bold360 AI that meets the following criteria:
- It is set up to have access to the knowledge base you selected in the previous step
- It has all permissions set to write
- Its allowed IP ranges are set to 0.0.0.0-255-255.255.255
Go to Bold360 AI to see a list of already existing API keys or to create one. See How to create an API key in Bold360 AI to learn more.
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- If you want to use live agents too, make sure you have integrated Bold360 AI with Bold360 Agent.
- Make sure Allow sideloading of external apps and Allow external apps in Microsoft Teams are enabled and use the .zip file attached to this article to add the Bold360 app to Microsoft Teams. For more information refer to Microsoft?s documentation.
- Read this article to learn how to configure your messaging channel further.
- See this article to complete additional configuration in Bold360 AI.
- Read this article for additional configuration steps in Bold360 Agent.