What do I do if I forgot my password?

The Forgot password? option on the AI Console sign-in page enables you to reset your password.

From February, 2021, here's how you can reset your password when you try to sign in with your email address:

  1. On the sign-in page, enter your email to the Email field and choose Next.
  2. Select Forgot password.

    Result: You are taken to the Reset Password page.

  3. Choose Reset password.

    Result: You'll receive an email to the email address associated with your user.

  4. Check your inbox and select Create a password in the password recovery email from LogMeIn.
  5. On the Reset Password page, enter a new password for your account.
  6. Confirm your password and choose Reset Password.