How to define welcome messages for chat invitations
To invite visitors to chat, do the following:
- In the AI Console, go to .
- Click Personalize under the widget type that you want to change.
- Select a knowledge base or URL to customize.
- On the Basics tab, make sure you have an Auto Question selected.
- On the Position & Size tab, click Customize next to Welcome Mode and select the Invite option.
- Optionally, define a delay to display the welcome message in the Welcome mode welcome message trigger time (in seconds) field.
- Save your changes.
Define context-sensitive welcome messages
You can use article variations of a selected welcome message to personalize customer experience based on context. Context must be defined in the widget code.
To select a context-specific welcome message, do the following:
- In the AI Console, go to .
- Click Personalize under the widget type that you want to change.
- Select a knowledge base or URL to customize.
- On the Basics tab, make sure you have an Auto Question selected.
- Select the Context-sensitive Auto Question option.