In Digital DX AI, audit logs store information about changes made by users, or by an automatic process in the Digital DX AI back-end.
Currently the Digital DX AI audit logs are only available via an API. To export Digital DX AI audit logs, do the following:
- Create an API key in your Digital DX AI account to be able to use the Analytics API as described in How to create an API key.
Example: The following is an example API call:
https://my.nanorep.com/api/analytics/v1/auditLog?download=true&account=Bold360ai&apiKey=XXXX-XXXX-XXXX-XXXX-XXXX
- ReplaceBold360 AI with your Digital DX AI account name.
- Replace the API key with the API key code created in Step 1.
- Optional: You can define to export only specific events with the API. The following events are available:
| Event type |
ID |
| None |
0 |
| widget_common |
1 |
| widget_embedded |
2 |
| widget_floating |
3 |
| widget_domain |
4 |
| Facebook |
5 |
| Re-channeling |
10 |
| Ticketing |
20 |
| Rules |
21 |
| Signature |
22 |
| SLA |
23 |
| Support page |
31 |
| Users and user groups (12207) |
40 |
| API keys |
50 |
Example: API call for exporting specific events
https://my.nanorep.com/api/analytics/v1/auditLog?download=true&account=YOUR_ACCOUNT_NAME&apiKey=1234567890abcdef&eventType=20
