How can I test responses without adding them to my search history?

Genesys DX

How can I test responses without adding them to my search history?

Use the preview tool to test responses, without affecting your analytics and the search history.

In the AI Console, go to Touchpoints > Widgets.
Under Floating widget, click Preview. The preview widget is affected by the master settings, every change in these settings will effect the preview widget.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.