How do I start creating my Knowledge Base ?
You can import an existing FAQ from a website, create articles manually or upload articles in a batch to fill your knowledge base with content.
You can populate the knowledge base software in 3 different ways.
Importing FAQ from a Website
You can create an instant Knowledge Base by importing an existing FAQ. The Import FAQ tool enables you to import an entire existing FAQ page into the Bold360 AI knowledge base.
Adding new answers manually
There is no need to put a lot of effort in collecting questions for the initial knowledge base, since Bold360 AI will learn new questions from your customer inquiries and new answers from your representatives.
Upload via an Excel sheet
We can upload articles via an Excel file directly into your knowledge base in Bold360 AI.
The Excel file must be Excel 2003-2007 Format.
For more information regarding uploading the articles via an Excel file, contact your Customer Success Manager, or contact our support.