How to set up focus for the embedded widget?

Genesys DX

How to set up focus for the embedded widget?

You can focus your webpage on the embedded widget upon loading. To enable this ability, follow these instructions.

In the AI Console, navigate to Touchpoints > Widgets.
Click Personalize under Embedded Widget.
Select the knowledge base or URL that you want to edit.
On the Advanced tab, select Embed grabs focus.
Click Save changes to apply the new settings.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.