How to set up a protected support center

Genesys DX

How to set up a protected support center

To increase the level of security, Bold360 AI provides cross-origin resource sharing (CORS) policies on its APIs.

CORS enables you to restrict your widgets and support centers to a single URL domain or a list of domains. If a malicious intruder copies your HTML code snippet and adds it to any other site, the widget or support center on that site will not work.

To set up a secure support center, do the following:

On the Touchpoints > Support Center > Settings page, copy your support center URL from the Main Site URL field.
Go to the Admin Center > Preferences page.
In the Allowed Origins field, paste the support center URL you just copied from the Main Site URL field.
Add the URL of your main customer website to the list.
Save your changes.

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