How do I set email forwarding to my Bold360 AI inbox?

Genesys DX

How do I set email forwarding to my Bold360 AI inbox?

You can associate your support e-mail address with the Bold360 AI ticketing system.

You can have all your support e-mails handled through one interface and based on a single knowledge base. To forward your support e-mails to the Bold360 AI incoming e-mail address, do the following:

Go to Admin Center > Ticketing Settings > Ticketing Basics tab.
Copy the email address from the Inbox Address field.
Click more addresses and select the label to be attached to the incoming ticket. If you do not select any label, emails will go to your Inbox.
Save your changes.

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