How to redirect an iframe URL in support center

Genesys DX

How to redirect an iframe URL in support center

If your address for the support center is www.myaccount.com/helpcenter then all the rest of the address is being populated into the iframe's URL.

This means that www.myaccount.com/helpcenter/label would become help.myaccount.com/label.

To setup redirection, do the following:

In the AI Console, go to Touchpoints > Support Center.
Choose the support center that you want to modify.
On the Redirect URLs tab, select Add Value.
In the URL From field, enter the source URL.
Tip: To redirect an article URL, use the following syntax in the source URL: */articleID/*.
In the URL To field, enter the URL you would like to be displayed.
Choose Save Changes.

The URL in the URL From field will return a 301 (redirect) as HTTP response when the page is visited.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.