How to implement contextual answers in FAQ

Use context to display different FAQs to different users.

Make sure you have set up contexts in your account and added the context definitions to your website.

Besides displaying the general answers, you can also choose to display answers from a specific context:

  1. Go to Touchpoints > Widgetsand click Personalize for the embedded widget or the floating widget.
  2. Select the appropriate knowledge base or URL and in the widget settings, go to the FAQ tab.
  3. Click Add FAQ list.
  4. For Context Filtering, select Use Page Context.
  5. In the Required Context field, select the context you want to consider when displaying the FAQ.
The most popular questions in that context are displayed in the widget.