How can I find answers with links/images in my knowledge-base?

Genesys DX

How can I find answers with links/images in my knowledge-base?

You can customize the filter in the Article List so that the search returns articles with links or images.

To find answers that contain hyperlinks in your knowledge-base, do the following:

Go to Knowledge > All Articles.
Click the Filter button next to the search field.
On the Options tab, select Search titles and answer body.
Click Apply.
Search for an article:
- To search for links, type "href" in the search field and press Enter.
- To search for images, type "img " in the search field and press Enter.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.