How to disable auto-translation for search widgets

Genesys DX

How to disable auto-translation for search widgets

You can now disable auto-translation for a specific search widget.

Note: Auto-translation is an account-level feature. We support Google Translate and Geofluent as translation providers. Contact your Customer Success Manager to enable it for you.

In the AI Console, go to Touchpoints > Widgets.
Choose Personalize under the widget type you want to change.
Select the knowledge base or URL you want to customize.
On the Advanced tab, select Customize for the Enable auto-translation field.
Clear the checkbox for this option.
Save your changes.

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