How do I disable a user?
When you disable a user, they won't be able to log in to Bold360 AI, but the user's data won't be deleted.
- In the Bold360 AI platform, go to and select the user you want to disable.
- Clear the Active option.
- Click Save.
Disable Specific Users from Answering Tickets
- In the Bold360 AI platform, go to and select the user you want to resttrict.
- Under Advanced Credentials, setInbox: to none.