How to delete an article variation

Genesys DX

How to delete an article variation

When you have multiple answers for a question and you no longer want to display different answers to this question based on context, you can remove the article variation.

Remember: If you delete articles, you lose all insight into how these articles performed in the past. To ensure reporting insights remain intact, set the articles offline instead.

In the AI Console, go to Knowledge > Articles and open the article you have already created.
Under Context Variations, choose next to the variation you want to delete.
Result: The Duplicate and Delete options appear.
Select Delete variation.
Choose OK on the confirmation that is displayed.
Publish the article for your changes to take effect.

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