How do I define an article's context?

Genesys DX

How do I define an article's context?

Add context to articles or article variations to control when and how they are displayed.

Context must first be set up for your account, as described here.

Tip: Check out this video to see how context and article variations work.
This video is currently under construction. Thank you for your patience.

In the AI Console, go to Knowledge > Articles and create a new article or open an existing one.
Below the title of the answer, click on a context category to see the list of context values.
Select one or more values from the drop-down list.
Optional: Set other context categories.
Publish the article.

Tip: To create different answers for the same question but for different audiences, use article variations as described here. For example, for the question "How do I change my reservation?" one answer could be for flights and another could be for hotels.

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