How do I customize how visitors give feedback?

Set up the widget to gather feedback by displaying thumbs-up and thumb-down icons or yes and no buttons.

Note: Use these settings for customizing feedback. If you have instant feedback enabled, use the settings described in this article.
To set up icons or buttons for feedback collection on a touchpoint, do the following:
  1. In the AI Console, go to Touchpoints > Widgets.
  2. Under Floating widget or Embedded widget, select Personalize.
  3. Select the knowledge base or URL you want to customize.
  4. From the Feedback input drop-down list, select Icons or Textual.
  5. Optional: Change other related settings.
    • Upload custom images for the positive and negative icons.
    • Enter a custom text in the Feedback question field. The text you enter here is displayed at the end of articles when textual feedback input is selected. Was this article helpful? is displayed by default.
    • Enter a custom text in the Positive text field. This text you enter here is the positive feedback option. Yes is displayed by default.
    • Enter a custom text in the Negative text field. This text you enter here is the negative feedback option. No is displayed by default.
  6. Save your changes.
What's next? Set up how you'd like visitors to provide negative feedback. See How can I customize negative feedback submission? for more information.