How to customize the Minimized icon in conversational widgets

Genesys DX

How to customize the Minimized icon in conversational widgets

You can display any image for the minimized mode button of a conversational widget. This helps you align the appearance of the chat bubble to your brand, directly from Bold360 AI.

In the AI Console, go to Touchpoints > Widgets.
Click Personalize under the widget type you want to change.
Select the URL or knowledge base where you want to make your change.
On the Basics tab, make sure you have Conversational selected for Widget Mode and Harmony is selected for Skin.
On the Position & Size tab, make sure you have Minimized selected for Minimized widget mode.
In the Minimized icon field, click Customize.
Select Upload Image and choose the image you want to display.
Save your changes.

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