Allowlists and the Digital DX AI platform
To use Genesys DX, you may want to allowlist certain URLs so that its connected services are able to connect.
We recommend you add the following URLs to your network's allowlist:
- *.boldchat.com, *bold360.com, *.bold360usercontent.com - Genesys' service for adding chat to websites
- *.nanorep.co ? The site for customers who have access to the Bold360 AI platform (Service, Advise, and Acquire)
- auth.bold360.com
- launch.bold360.com
IP addresses for the sign in service
Add the following IPs to your firewall settings:
- 34.199.209.240
- 35.173.84.18
- 78.108.120.24
- 173.199.2.47
- 173.199.4.47
Email addresses for the sign in service
Make sure you allow the following email address so that identity-related and authentication emails are received:
- support@bold360.com
Third-party IP Ranges
You must also allowlist ranges for these third-party services based upon your use of these service providers:
Email Domains
For email invitations and correspondences from us and the BoldChat/Bold360 software, we recommend allowing the following email domains through your email's spam and allowlist filters.
- support@bold360.com
Allowlists
Ireland
- eub-app16-01.boldchat.com
- eub-app16-02.boldchat.com
- eub-app16-03.boldchat.com
- eub-app16-04.boldchat.com
- eub-app16-05.boldchat.com
- eub-app16-06.boldchat.com
- eub-app16-07.boldchat.com
- eub-app16-08.boldchat.com
- eub-app16-09.boldchat.com
- eub-app16-10.boldchat.com
- eub-app16-11.boldchat.com
- eub-app16-12.boldchat.com
Frankfurt
- eub-app17-01.boldchat.com
- eub-app17-02.boldchat.com
- eub-app17-03.boldchat.com
- eub-app17-04.boldchat.com
- eub-app17-05.boldchat.com
- eub-app17-06.boldchat.com
- eub-app17-07.boldchat.com
- eub-app17-08.boldchat.com
- eub-app17-09.boldchat.com
- eub-app17-10.boldchat.com
- eub-app17-11.boldchat.com
- eub-app17-12.boldchat.com
US East (N. Virginia)
- b-app18-01.boldchat.com
- b-app18-02.boldchat.com
- b-app18-03.boldchat.com
- b-app18-04.boldchat.com
- b-app18-05.boldchat.com
- b-app18-06.boldchat.com
- b-app18-07.boldchat.com
- b-app18-08.boldchat.com
- b-app18-09.boldchat.com
- b-app18-10.boldchat.com
- b-app18-11.boldchat.com
- b-app18-12.boldchat.com
- b-app18-13.boldchat.com
- b-app18-14.boldchat.com
- b-app18-15.boldchat.com
- b-app18-16.boldchat.com
- b-app18-17.boldchat.com
- b-app18-18.boldchat.com
- b-app18-19.boldchat.com
- b-app18-20.boldchat.com
- b-app18-21.boldchat.com
- b-app18-22.boldchat.com
- b-app18-23.boldchat.com
- b-app18-24.boldchat.com
- b-app18-25.boldchat.com
- b-app18-26.boldchat.com
- b-app18-27.boldchat.com
- b-app18-28.boldchat.com
- b-app18-29.boldchat.com
- b-app18-30.boldchat.com
- b-app18-31.boldchat.com
- b-app18-32.boldchat.com
- b-app18-33.boldchat.com
- b-app18-34.boldchat.com
- b-app18-35.boldchat.com
- b-app18-36.boldchat.com
- b-app18-37.boldchat.com
- b-app18-38.boldchat.com
- b-app18-39.boldchat.com
- b-app18-40.boldchat.com
- b-app18-41.boldchat.com
- b-app18-42.boldchat.com
- b-app18-43.boldchat.com
- b-app18-44.boldchat.com
- b-app18-45.boldchat.com
- b-app18-46.boldchat.com
- b-app18-47.boldchat.com
- b-app18-48.boldchat.com
- b-app18-49.boldchat.com
- b-app18-50.boldchat.com
- b-app18-51.boldchat.com
- b-app18-52.boldchat.com
- b-app18-53.boldchat.com
- b-app18-54.boldchat.com
- b-app18-55.boldchat.com
- b-app18-56.boldchat.com
- b-app18-57.boldchat.com
- b-app18-58.boldchat.com
- b-app18-59.boldchat.com
- b-app18-60.boldchat.com
US West (Oregon)
- b-app19-01.boldchat.com
- b-app19-02.boldchat.com
- b-app19-03.boldchat.com
- b-app19-04.boldchat.com
- b-app19-05.boldchat.com
- b-app19-06.boldchat.com
- b-app19-07.boldchat.com
- b-app19-08.boldchat.com
- b-app19-09.boldchat.com
- b-app19-10.boldchat.com
- b-app19-11.boldchat.com
- b-app19-12.boldchat.com
- b-app19-13.boldchat.com
- b-app19-14.boldchat.com
- b-app19-15.boldchat.com
- b-app19-16.boldchat.com
- b-app19-17.boldchat.com
- b-app19-18.boldchat.com
- b-app19-19.boldchat.com
- b-app19-20.boldchat.com
- b-app19-21.boldchat.com
- b-app19-22.boldchat.com
- b-app19-23.boldchat.com
- b-app19-24.boldchat.com
- b-app19-25.boldchat.com
- b-app19-26.boldchat.com
- b-app19-27.boldchat.com
- b-app19-28.boldchat.com
- b-app19-29.boldchat.com
- b-app19-30.boldchat.com
- b-app19-31.boldchat.com
- b-app19-32.boldchat.com
- b-app19-33.boldchat.com
- b-app19-34.boldchat.com
- b-app19-35.boldchat.com
- b-app19-36.boldchat.com
- b-app19-37.boldchat.com
- b-app19-38.boldchat.com
- b-app19-39.boldchat.com
- b-app19-40.boldchat.com
- b-app19-41.boldchat.com
- b-app19-42.boldchat.com
- b-app19-43.boldchat.com
- b-app19-44.boldchat.com
- b-app19-45.boldchat.com
- b-app19-46.boldchat.com
- b-app19-47.boldchat.com
- b-app19-48.boldchat.com
- b-app19-49.boldchat.com
- b-app19-50.boldchat.com
- b-app19-51.boldchat.com
- b-app19-52.boldchat.com
- b-app19-53.boldchat.com
- b-app19-54.boldchat.com
- b-app19-55.boldchat.com
- b-app19-56.boldchat.com
- b-app19-57.boldchat.com
- b-app19-58.boldchat.com
- b-app19-59.boldchat.com
- b-app19-60.boldchat.com
[ACTION] - If you allow-list Agent (formerly known as BoldChat) by IP, here are the IPs you will need to allow list in your organization in order to avoid connectivity issues with the new Data Center on March 5th:
Ireland
- 34.246.13.84
- 54.155.23.252
- 46.137.48.149
- 34.254.28.102 5
- 2.49.80.82
- 63.33.229.51
- 54.75.218.75
- 54.216.206.26
- 34.246.145.123
- 52.212.90.186 5
- 4.77.148.81
- 34.251.74.92
Frankfurt
- 3.122.210.241
- 18.192.113.151
- 3.68.175.68
- 18.196.140.195
- 3.68.178.202
- 18.194.200.171
- 18.198.110.95
- 18.192.7.127
- 3.65.55.253
- 3.64.238.21
- 3.64.109.185
- 18.198.123.19
US East (N. Virginia)
- 107.20.174.150
- 18.214.187.122
- 18.233.1.191
- 18.233.79.13
- 18.233.95.16
- 18.235.217.246
- 23.20.109.244
- 23.20.253.55
- 23.21.167.45
- 3.225.82.217
- 3.231.116.10
- 3.233.101.193
- 3.233.111.68
- 3.89.11.143
- 34.194.220.164
- 34.195.70.224
- 34.206.233.8
- 34.224.220.30
- 34.228.50.168
- 34.230.132.34
- 34.234.140.16
- 34.236.195.183
- 34.236.241.191
- 34.236.83.24
- 35.153.29.169
- 35.168.4.139
- 35.174.34.186
- 35.175.163.252
- 44.193.104.84
- 44.193.127.42
- 44.193.247.199
- 44.194.100.181
- 44.194.137.67
- 44.194.208.207
- 44.194.25.105
- 44.194.73.45
- 44.195.9.217
- 52.20.221.203
- 52.207.76.221
- 52.3.185.243
- 52.44.154.238
- 52.71.46.102
- 52.71.71.29
- 52.86.214.10
- 54.144.250.111
- 54.147.215.157
- 54.152.188.62
- 54.156.114.221
- 54.156.48.172
- 54.160.133.4
- 54.160.196.54
- 54.161.46.241
- 54.163.230.72
- 54.164.146.233
- 54.166.248.29
- 54.198.148.121
- 54.226.231.169
- 54.236.144.76
- 54.84.163.19
- 75.101.233.126
US West (Oregon)
- 34.210.135.97
- 34.213.254.212
- 35.160.120.77
- 35.161.150.98
- 35.167.75.41
- 35.80.158.24
- 35.80.170.11
- 35.80.194.13
- 35.80.219.155
- 35.81.101.126
- 35.81.88.49
- 35.82.204.234
- 35.82.9.197
- 35.83.116.129
- 44.224.251.121
- 44.226.244.84
- 44.228.212.110
- 44.230.126.250
- 44.230.250.92
- 44.231.153.96
- 44.231.91.181
- 44.232.19.77
- 44.233.171.9
- 44.237.129.5
- 44.237.13.169
- 44.237.28.122
- 44.237.55.136
- 44.238.219.222
- 44.239.247.221
- 44.241.208.142
- 44.242.45.116
- 44.242.53.108
- 52.11.10.7
- 52.12.160.123
- 52.12.220.61
- 52.13.124.118
- 52.24.130.127
- 52.32.198.76
- 52.32.241.86
- 52.35.142.151
- 52.36.48.105
- 52.38.106.12
- 52.38.150.246
- 52.40.239.227
- 52.40.30.115
- 52.41.198.141
- 52.41.47.191
- 54.184.129.107
- 54.184.178.79
- 54.184.90.24
- 54.188.53.58
- 54.200.230.213
- 54.200.68.184
- 54.201.26.44
- 54.203.206.223
- 54.212.170.137
- 54.212.95.24
- 54.69.131.234
- 54.69.177.37
- 54.69.85.11
