What is the inner voices page?

Genesys DX

What is the inner voices page?

For any Voice on the dashboard, click the Inner Voice icon or the tile itself to explore data such as feedback, negative signals and Phrase Interactions (the number of times the same question was asked using the same words).

Inner Voice Options

Mute: Ignore the open query for this voice. This changes the voice to resolved (blue).
Fix: Create or edit an article that answers the voice.
Edit: Edit the article currently attached to the voice.

For additional information, read this article: Voices and the Dashboard: Capturing and analyzing user intent

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