What are the user privileges in the AI Console?

Genesys DX

What are the user privileges in the AI Console?

There are four different user privileges in the AI Console:

1. Account Manager: Can control any aspect of your AI account (i.e Access the analytics, answer tickets, manage the knowledge-base).

2. Account Watcher: Read-Only privileges. Can only review the Knowledge Base and the analytics. Cannot answer tickets.

3. Agent: Can only answer tickets. Cannot review the analytics.

4. Knowledge-Base Manager: Can edit the Knowledge Base and manage users. Can manage your reps activity and review the analytics.

For more information about each of these roles, read How to choose a role for a user?

Users can get custom privileges under Advanced Credentials. For more information, see How do i add a new user?

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