Ticket Export API
You can use the Bold360 AI Ticket Export API to download ticket data to XML or CSV format.
Syntax
https://my.Nanorep.com/common/api/ticketexport.xml?account=ACCOUNTNAME&apiKey=APIKEY&kb=KB&label=labelid&month=7&year=2013&includeText=true&closeOverdue=true&format=xml
Parameters
Name | Description |
---|---|
username | The username used to log into my.Nanorep.com (user account requires KB manager or admin permission). |
password | The password used to log into my.Nanorep.com (user account requires KB manager or admin permission). |
kb | The target Knowledge Base. |
label | The label ID when you want to export tickets from a specific label. |
month | The target month, for example 7. |
year | The target year, for example 2013. |
includeText | Set to true to include the ticket correspondence. |
closeOverdue |
|
format | Format should be set to one of the following:
|
Return values
The returned data will include the list of tickets, and each ticket will include the following information:
- Ticket title
- Ticket body
- Ticket email address
- Ticket Status (open or closed)
- Ticket Time & Date
- Agent Reply Time & Date
- Ticket correspondence
Viewing and working on the data in Excel
To view and work on the data in Excel, please follow the steps below:
- Browse to the API using your browser.
- Right click on the page and "Save As" to a CSV / XML file.
- Open the file in Excel.