How can I get help in the AI Console?

Genesys DX

How can I get help in the AI Console?

While working in your Digital DX AI account, you may get answers to questions or help with resolving issues you run into without leaving the platform.

Within your Digital DX AI account, there's a question mark icon in the upper right hand corner of each page. Once clicked, this icon brings you to the Quick Help, which you can use to access answers to your questions. The Quick Help provides context-sensitive help, that is, its content depends on the option selected in the menu.

Watch this video to see how to access and use the Quick Help so that you can get the answers you need, from within your Digital DX AI account.

Note: If the layout is different from what you see in the video, here's how you can access the Quick Help:

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.