How do I promote my internal support center?

A few tips on how to promote your internal support center and bot.

In case you recently set up an internal support center or a bot for your agents, here are a few tips on how you could promote their use among your agents:

  • Naming competition: ask agents to name the support center or bot and announce the winner.
  • Most questions competition: highlight agents or teams who ask the most questions.
  • Easter eggs: hide articles about off-topic questions in the knowledge base and ask agents to find them, announce the winner.
  • Ask agents for feedback: make sure your team has the option to provide feedback about the support center or the bot. Also ensure that their imporvements are made based on their feedback.