What is letter count?
The letter count shows the number of characters with spaces in the given article.
Letter count is available for articles in the knowledge base as follows:
- As a column in the article list under
- Above the Content area in the Article Editor
Why do I see N/A in the Letter Count column?
If the Letter Count column in the Article List shows N/A, the article in question uses conversational elements, like quick buttons, entities or has content on the Conversational tab. Therefore, the N/A value provides insight into which articles in the knowledge base contain such elements.