Knowledge Base Analytics: Most Escalated, Most Popular, Most Liked/Disliked

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Knowledge Base Analytics: Most Escalated, Most Popular, Most Liked/Disliked

To view Knowledge Base analytics, go to Analytics > Knowledge Base.

Most Popular: The most commonly asked questions.
Most Escalated: The questions that most often lead to escalations.
Most Liked: Questions that received the most "like" responses.
Most Disliked: Questions that received the most "dislike" responses.

Tip:

Click any question to see a graphic visualization of a question's trend over time.
Use the search box (by keyword) to filter by any specific question. The filter applies to all four charts.
When applicable, Context is shown in parentheses.

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