I have just installed the widget and there are no Q&A shown, why?

Genesys DX

I have just installed the widget and there are no Q&A shown, why?

You probably forgot to associated the domain to the Knowledge Base.

To associate the domain to the Knowledge Base, do the following:

In the AI Console, go to Touchpoints > Widgets.
Click Personalize in the version of the Widget for which you want to make the change.
Select the URL or domain that you change.The Settings page for your Widget is displayed.
Underthe Basic tab, Choose the knowledge base from the drop-down list.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.