What are dependent entities?

Genesys DX

What are dependent entities?

Dependent entities are entities used in other entities.

When you have an entity with an API as data source, you need to set up a custom entity that collects the information from the user and and include this custom entity in the API-based data source entity to pass it on to the API. Dependent entities provide a better understanding of what properties compose the entity.

To add dependent entities, do the following:

In the AI Console, go to Knowledge > Entities.
Select an existing entity or create a new one.
Choose click URL inputs next to Data Source URL.
Add the entity you want to use.
You can add an entity on the Parameters,Headers or Bodytab, depending on where it's needed. The entity should be added in [[Entity_Name.Property.Name]].

The dependent entities are listed under the Properties Table.

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