How do data source entities work?
Use data source entities in Bold360 AI to turn your data into smart conversations.
Data source entities can be based on a CSV or a JSON file or can retrieve data from an external data source through an API. In terms of the data source, you have the following options:
- Upload the file from your local drive
- Upload the file to a file hosting service like OneDrive and add its URL to the entity
- Specify the URL of an API
Makes sure the CSV or JSON file you use with entities meet the following requirements:
- The file is valid, for example, the CSV file contains no unescaped commas. Use a validator tool to check.
- If you provide a link to the file's location, make sure it's publicly accessible.
- The file is structured in a way that
- Each bot query corresponds to a column
- Each response corresponds to a row or a part of it
- Columns are divided into two parts: bot queries and answers.