How to define a content management workflow
With the content management workflow you can define editors, reviewers, publishers and approvers for knowledge base articles.
To introduce a review process, you can set up a collaboration-enabled workflow for a content management team, including editors, reviewers, publishers, and approvers. In a content management workflow, articles can be assigned to approvers, users can follow the approval process, and articles can be published in a controlled way. To create a review process, select users to manage the workflow:
What workflow statuses are available?
- Waiting for approval - The content editor has sent the article for approval
- Waiting for publishing - The approver has approved and sent the article for publishing
- Rejected - Either the approver or the publisher has rejected the article, in which case the editor should revise the article's content.
All articles in the workflow are in draft mode until published.
How to define an approval process
- Assign the Account Watcher role to the person who writes articles.
- Assign the Account Manager role to the reviewer, who approves and publishes articles.
- On the
page, do the following:
- Enable Activate Email Notifications
- Enable Send notifications to assignee
- Select the reviewer in the Email recipient for assignee changes field.