Create a Bold360 AI answer button in a conversational article

Genesys DX

Create a Bold360 AI answer button in a conversational article

The conversational chat is not designed to work with the regular method of the Bold360 AI answer button.

Note: Before you begin, make sure that Conversational feature is enabled on the Basics tab of the widget settings (select Conversational for Widget mode.)

To display the Bold360 AI answer link, follow the instructions below:

Open the relevant article.
On the Conversational tab, click the +Child button.
Add the button title, and select quick button > article ID then type the article ID in the field below.
Publish the article.

Please note that the link will be presented as a button at the bottom of the answer.

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