How to add additional email fields (CC, BCC) to the contact form?

Genesys DX

How to add additional email fields (CC, BCC) to the contact form?

Add an email address field as well as CC and BCC to the contact form.

Go to Channeling > Contact Forms and click Personalize under the widget you want to customize.
Choose the appropriate URL or knowledge base.
Click on the pencil button to customize the form.
Click Add new field and choose Email field.
Click the down arrow on the right side of the email field to see the settings and under the Textbox type choose CC or BCC.

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