How do I add a custom field or value to the contact form?

Genesys DX

How do I add a custom field or value to the contact form?

The contact forms allow your users to escalate their questions to your agents. The Digital DX AI API allows you to dynamically insert values to the contact form, including values in visible form fields as well as hidden fields that will be visible in the ticket details in your inbox. For an explanation on how to add these values, please click here.

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