How to enable Single Sign-On

Genesys DX

How to enable Single Sign-On

Before you enable single sign-on, make sure all Digital DX users have SSO IDs assigned on the Organization > Agents page of the Web Admin Center,

In the Web Admin Center, go to General > Single Sign On.
Select one of the following login methods:
- Standard: Users can log in with their standard credentials
- Standard + SSO: Users can log in with either their credentials or by using SSO authentication
- SSO only: Users can log in using SSO authentication only
Enter the URL and Public Key of your ID Provider to the respective fields.
Click Test to make sure that your single sign-on setup works properly.
Save your changes.

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