Associate chats (a chat button) with a department
Associate a chat button with a department to allow chats originating from the button to be tagged with department metadata, which can then be used to assign and organize chats.
This feature is part of the chat button setup process for both floating and static buttons.
Your chat button is ready to be set as a chat entry point by being associated with an HTML snippet and inserted to a site.
To activate a newly created chat button as a chat entry point on your website, you must paste the HTML code to your site. When editing an existing button, you do not need to paste the code since these settings are not in the HTML code itself, but rather on Digital DX servers.