SMS Performance reports
Create reports on your agents' performance over your SMS channel.
SMS Answer Performance Summary report
For a specified date range, analyze the distribution of the time to answer message conversations and performance within the defined time interval.
SMS Assignment Answer Performance Summary report
For a specified date range, analyze the distribution of the time to answer message assignments and performance within the defined time interval.
SMS End Time Performance Summary report
For a specified date range, analyze the distribution of the time to close message threads and performance within the defined time interval.
SMS Assignment End Time Performance Summary report
For a specified date range, analyze the distribution of the time to end message assignments and performance within the defined time interval.