SMS Assignment Status Summary report

Genesys DX

SMS Assignment Status Summary report

This report provides the status of new SMS assignments assigned in the date range specified. It includes details about the number of unanswered and answered texts for open as well as ended assignments.

Fastpath: report.boldchat.com > New Report > SMS > SMS Assignment Status Summary

All new text chats are accounted for in one of the categories to the right of the New column.

New: New messages created in the date range specified.
Unans/Open: New messages still unanswered and open.
Ans/Open: New messages answered and still open.
Unans/Ended: New messages currently closed and unanswered.
Ans/Ended: New messages currently closed and answered.

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