What keyboard shortcuts does the Agent Workspace have?
Use these keyboard shortcuts to get around quickly in the Agent Workspace.
- Ctrl + Alt + H
- View a list of all available shortcuts.
You can also hover the mouse over the icon with your initials in the bottom left corner of the Agent Workspace and click Settings.
Tip: This is also where you can toggle shortcuts on and off. This is useful if you are using one of the Agent Workspace shortcuts for another purpose. - Ctrl + Alt + I
- Move up to focus on the next item in the task column (along the left side of the workspace).
- Ctrl + Alt + K
- Move down to focus on the next item in the task column (along the left side of the workspace).
- Ctrl + Alt + J
- While working in a column on the right side of the workspace, move left to the next open item.
- Ctrl + Alt + L
- While working in a column on the right side of the workspace, move right to the next open item.
- Ctrl + Alt + M
- Switch between extended (maximized) view of the active task and simple (minimized) view of multiple tasks.
- Ctrl + Alt + N
- When viewing multiple items, this opens and closes the Customer Info section of the active task.
- Ctrl + Space
- While in the chat field, check for Smart Responses
- Enter
- Accept the selected item and begin working on it
- Shift + Enter
- Accept an item without working on it right away (Quick Accept). If a welcome message is set for the agent then clicking Quick Accept also sends that message to the customer. See How to set customer greetings.
