What cookies and local storage entities are used by Digital DX AI widgets?
The following table lists all customer-side cookies used in widgets to provide reporting and analytics capabilities. Customers stay anonymous and their unique visitor IDs are only used to group customer queries in reports.
| Cookie name |
Example value |
Description |
| bc.visitor_token |
5d1ab47f-f7de-14c9-0045-b8d7c8a7c18b |
Identifies the visitor in Business Insights, used also when navigating across subdomains and by the customer information hub. |
| u |
v2,EU1,38DA82AC634C0F31 |
The cookie is used by visitors' engagement tracking in Bold360Ai's reporting system and leveraged by internal analytics tools. If the 'u' cookie is blocked, then the Engagement and Interaction data in legacy AI reporting is distorted. |
| 35EBBB48 |
cv_4#t_ED43D8F69#v_1#lv_ ED43D8F57#e_00000000 |
Legacy visitor journey tracking cookie. There is one cookie per visitor journey. |
Digital DX AI also uses customer-side localStorage entities in Conversational widgets to provide widget state persistence. You can change it to sessionStorage with the public widget API, but the content of the storage remains the same:
| Storage key |
Storage value |
Description |
| bc.visitor_token |
5d1ab47f-f7de-14c9-0045-b8d7c8a7c18b |
To provide better persistence and reporting, the unique visitor token is also currently stored in the localStorage of the customer's website. |
| nanorep.float.conversational. product_demo.kb904641352 |
{"convId":"7835951554271442645", "convLog":[...]} |
Stores widget state, including current conversation ID, chat history, active live-chat channel information and so on. |
List of cookies used by Digital DX
Genesys DX/Bold360 cookies track the actions associated with a website customer's activity on this website to allow the website owner to provide accurate, helpful and feature-rich web chat features.
This data is handled as follows:
- Suppressible by the customer who limits browser cookies
- Used to identify behavior of a user on the website for purposes of Digital DX chat features (e.g. aggregated performance/analytics reporting, chat, visit, conversion history individual reporting)
- Only useful during the visit or upon a subsequent visit
- Not available between customers
- Protected by the Digital DX secure infrastructure
The first five (5) are targeting types for uniquely identifying the website user within the Digital DX service and are used for things like targeted chat invitation, allowing a chat agent to better assist the website customer during a chat session, and for aggregate reporting. The latter four (4) are strictly necessary and only used for chat-related functionality.
Personalization
This cookie is used for providing the proper content based on context settings (query parameter).
| Cookie |
nrContext2 |
| Host |
1st Party Website |
| Type |
1st Party |
| Category |
Performance/Functionality |
| Expiration |
End of session |
| Purpose |
Bold360Ai is providing context-based, tailored content to customers in order to find the most relevant answers to their problem. The 'nrContext2' cookie is stored for collecting the right context from the user's machine. |
| Creation |
When the website user loads a page containing a chat button/customer monitoring script or when a chat session launches. |
Harmony
These cookies are used for seamless integration of AI interactions (search, botchat) and live agent chats.
| Cookie |
_bc-chat-ended |
| Host |
1st Party Website |
| Type |
1st Party |
| Category |
Performance/Functionality |
| Expiration |
End of session |
| Purpose |
Stores a unique, anonymous identifier (VisitID) to allow Digital DX to recognize a particular browsing session or visit to the website. |
| Creation |
When the website user loads a page containing a chat button/customer monitoring script or when a chat session launches. |
| Cookie |
_bcContinueChat |
| Host |
1st Party Website |
| Type |
1st Party |
| Category |
Performance/Functionality |
| Expiration |
End of session |
| Purpose |
Stores a unique, anonymous identifier (VisitID) to allow Digital DX to recognize a particular browsing session or visit to the website. |
| Creation |
When the website user loads a page containing a chat button/customer monitoring script or when a chat session launches. |
| Cookie |
_bcvm_vid_{visitorParam} |
| Host |
1st Party Website |
| Type |
1st Party |
| Category |
Essential |
| Expiration |
End of session |
| Purpose |
Stores a unique, anonymous identifier (VisitID) to allow Digital DX to recognize a particular browsing session or visit to the website. |
| Creation |
When the website user loads a page containing a chat button/customer monitoring script or when a chat session launches. |
| Cookie |
_bcvm_vrid_{visitorParam} |
| Host |
1st Party Website |
| Type |
1st Party |
| Category |
Essential |
| Expiration |
Persistent |
| Purpose |
Stores a unique, anonymous identifier (VisitorID) to allow Digital DX to recognize the website user during current and subsequent visits to the website. |
| Creation |
When the website user loads a page containing a chat button/customer monitoring script or when a chat session launches. |
| Cookie |
bc_pv_end |
| Host |
1st Party Website |
| Type |
1st Party |
| Category |
Performance/Functionality |
| Expiration |
End of session / 30 seconds |
| Purpose |
Improves accuracy of pageview tracking when a website user (customer) moves between pages. |
| Creation |
When the website user changes pages. |
| Cookie |
bc-visit-id |
| Host |
bold360.com |
| Type |
3rd Party |
| Category |
Performance/Functionality |
| Expiration |
End of session |
| Purpose |
Same as _bcvm_vid_{visitorParam}. Stores a unique, anonymous identifier (VisitID) to allow Digital DX to recognize a particular browsing session or visit to the website. |
| Creation |
When the website user loads a page containing a chat button / customer monitoring script or when a chat session launches. |
| Cookie |
bc-visitor-id |
| Host |
bold360.com |
| Type |
3rd Party |
| Category |
Essential |
| Expiration |
Persistent |
| Purpose |
Same as _bcvm_vrid_{visitorParam}. Stores a unique, anonymous identifier (VisitorID) to allow Digital DX to recognize the website user during current and subsequent visits to the website. |
| Creation |
When the website user loads a page containing a chat button / customer monitoring script or when a chat session launches. |
| Cookie |
_bc-curl |
| Host |
1st Party Website |
| Type |
1st Party |
| Category |
Performance/Functionality |
| Expiration |
End of session |
| Purpose |
Identifies the state of the layered chat window when the website user changes pages on the website so the chat window can be maintained. |
| Creation |
When the layered chat window is opened. |
| Cookie |
_url-cid |
| Host |
livechat.boldchat.com |
| Type |
3rd Party |
| Category |
Performance/Functionality |
| Expiration |
End of session |
| Purpose |
Used to identify the cached URL of the open chat window for the website user. |
| Creation |
When the layered chat window is opened. |
| Cookie |
_bc_aa*
(_bc_aas, _bc_aaq, _bc_aasi-XXX-XXX-viewed, _bc_aasc)
|
| Host |
livechat.boldchat.com |
| Type |
3rd Party |
| Category |
Performance/Functionality |
| Expiration |
End of session |
| Purpose |
Used to identify the current state of auto-answers being shown to the customer within the chat window. |
| Creation |
When auto-answers is shown and used within the chat window, and only if Local Storage is not supported by the browser. |
| Cookie |
_reboot-cid |
| Host |
livechat.boldchat.com |
| Type |
3rd Party |
| Category |
Essential |
| Expiration |
End of session |
| Purpose |
Used to track the chat URL to be reloaded after a Rescue-initiated reboot (in order to reconstitute the chat session). |
| Creation |
When a Rescue-initiated reboot is triggered. |
| Cookie |
_bcck |
| Host |
livechat.boldchat.com |
| Type |
1st party |
| Category |
Performance/Functionality |
| Expiration |
2 hours |
| Purpose |
Used for chat validation, chat start. |
| Creation |
When the website user loads a page containing a chat button / customer monitoring script or when a chat session launches. |
| Cookie |
_bc-escalation |
| Host |
livechat.boldchat.com |
| Type |
1st party |
| Category |
Performance/Functionality |
| Expiration |
End of session |
| Purpose |
Stores the escalation state. |
| Creation |
When the website user loads a page containing a chat button / customer monitoring script or when a chat session launches. |
| Cookie |
_bc-escalation-time |
| Host |
livechat.boldchat.com |
| Type |
1st party |
| Category |
Performance/Functionality |
| Expiration |
2 hours |
| Purpose |
Keeps chat in sync when refreshed or new tabs are opened. |
| Creation |
When the website user loads a page containing a chat button / customer monitoring script or when a chat session launches. |
| Cookie |
_bc-prechat-submitted_{chat_id} |
| Host |
livechat.boldchat.com |
| Type |
1st party |
| Category |
Performance/Functionality |
| Expiration |
24 hours |
| Purpose |
Keeps prechat form in sync when refreshed or new tabs are opened. Only placed when prechat feature is used. |
| Creation |
When the website user loads a page containing a chat button / customer monitoring script or when a chat session launches. |
| Cookie |
csrf-token |
| Host |
livechat.boldchat.com |
| Type |
1st party |
| Category |
Performance/Functionality |
| Expiration |
End of session |
| Purpose |
Stores security token for safe form submission. |
| Creation |
When the website user loads a page containing a chat button / customer monitoring script or when a chat session launches. |
