Rapid Helpdesk providers
While setting up the Bold360 Rapid Helpdesk, use the data in these tables to add all the required providers.
Create Incident provider
- Copy code to Get Entities Code tab from create-incident.get.js.
- Copy code to Detect Entities Code tab from create-incident.detect.js.
Name | Dependencies | Dialog prompt for this entity |
---|---|---|
CREATE_INCIDENT_MESSAGE | CREATE_INCIDENT_SHORT_DESCRIPTION, CREATE_INCIDENT_DESCRIPTION, SN_USER_ID | Sorry! Looks like there was an error creating your incident. Please try again. |
CREATE_INCIDENT_SHORT_DESCRIPTION | Please provide a <b>short description</b> for the incident. | |
CREATE_INCIDENT_DESCRIPTION | CREATE_INCIDENT_SHORT_DESCRIPTION | Thank you! Please provide additional details so we can fill out the long <b>description</b> for the incident. |
SN_USER_ID | SN_USER_EMAIL | Sorry! Looks like there was an error creating your incident. Please try again. |
Get Open Incident provider
- Copy code to Get Entities Code tab from get-open-incidents.get.js.
- No code to copy to Detect Entities Code tab.
Name | Dependencies | Dialog prompt for this entity |
---|---|---|
OPEN_INCIDENTS | SN_USER_EMAIL | Sorry! Looks like there was an error requesting your incidents. Please try again. |
OPEN_INCIDENTS_MESSAGE | SN_USER_EMAIL | Sorry! Looks like there was an error requesting your incidents. Please try again. |
Get Incident provider
- Copy code to Get Entities Code tab from get-incident.get.js.
- Copy code to Detect Entities Code tab from get-incident.detect.js.
Name | Dependencies | Dialog prompt for this entity |
---|---|---|
INCIDENT | SN_USER_EMAIL, INCIDENT_QUERY | What is your incident number? |
INCIDENT_MESSAGE | SN_USER_EMAIL, INCIDENT_QUERY | What is your incident number? |
INCIDENT_QUERY | Sorry! Looks like there was an error requesting your incident. Please try again. |
Update Incident provider
- Copy code to Get Entities Code tab from update-incident.get.js.
- Copy code to Detect Entities Code tab from update-incident.detect.js.
Name | Dependencies | Dialog prompt for this entity |
---|---|---|
UPDATE_INCIDENT_MESSAGE | UPDATE_INCIDENT_COMMENT | Sorry! Looks like there was an error updating your incident. Please try again. |
UPDATE_INCIDENT_COMMENT | Please type the comment you would like me to add to your existing incident. You can add as much detail as you would like! |
What's Next? Add phrasings to the articles that were created during the ServiceNow integration.