Rapid Helpdesk article phrasings
While setting up the Bold360 Rapid Helpdesk, add these phrasings to the articles created during the ServiceNow integration.
Note: The articles listed in the table below are available in your knowledge base once you have set up the ServiceNow NodeJS provider integration. Make sure you completed that step before you proceed.| Article title | Phrasings to be added |
|---|---|
| What is the status of my incident | What is the status of my ticket? |
| Follow up on an existing incident | Can I check on an existing ticket? |
| Create an incident | Can I create a new ticket? |
| Confirm create | Confirmation of create |
| Confirm update | Confirmation of update |
| Update incident | Update incident comment |
| No longer require assistance | I'm all set thanks |
| cancel update | Cancel this update please |
| cancel create | Please do not create |
| my incident isn't listed here | I don't see my ticket in this list |
| talk to a live agent | Can I chat with someone in the helpdesk? |
What's Next? Add new users.
