How do I upload content into the knowledge base?

Genesys DX

How do I upload content into the knowledge base?

Content can be extracted from your current content management system and uploaded into Bold360 AI using the attached Excel template.

The fields to be captured per article:

Column 1- article title

Column 2 - article body. The article body is preferably to be provided with HTML formatting.

Column 3 - article labels. For general information about labels click here.

Column 4 and on - article contexts and context values. Each column should represent a single context type. Within this column for each article capture the relevant context values. For general information on Context see What are Bold360 AI contextual answers?

In order to upload the content please contact your Success Manager or send the file to support.

+1.888.436.3797

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