Set a policy for failed login and forgotten password requests

Genesys DX

Set a policy for failed login and forgotten password requests

Control how many times agents are allowed to fail login or request a new password.

In the Web Admin Center, go to General > Login Controls.

Under Security, choose your settings:

Option	Description
Block forgotten password requests after X per X hours	Agents can request password reset this many times in the given time period.
Disable agent login after X failed login attempts per X minutes	Agents are prevented from logging in after this many failed login attempts in the given time period.

Save your changes.

Changes are applied to your entire account.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.