With Bold360, you never have to guess how you’re doing. Key KPIs and actionable insights are right in front of your eyes with overviews and snapshots. Or drill down into key KPIs to discover actionable insights. Detailed report results pinpoint when customers are experiencing friction, so you know where to take action. With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.