How to organize chats by custom values

Genesys DX

How to organize chats by custom values

You can create custom values that operators can assign to closed chats during the post-chat procedure.

Create custom values, as follows:
1. From the main menu of the operator client, go to Setup > Account Setup > Chats > Chat Custom Field (1 or 2)
2. Click New.
3. Name the new value and save your changes.
  The new value is available as a list item in the Custom (1 or 2) field at the top of the chat area.
The operator is now able to assign the value to a closed chat using the Custom (1 or 2) field.

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