How to set an operator image for chat and invites

Genesys DX

How to set an operator image for chat and invites

Set a photo or other image to be placed in invitations and chat messages.

From the main menu of the operator client, go to Setup > Account Setup.
Result: The Account Setup window is displayed.
On the left menu of the Account Setup window, click General > Operators > Edit.
Result: The New/Edit Operator window is displayed.
Select an operator.
On the Other Settings tab under Invite Image, enter the URL of the image you want to show in invitations.
Remember: Images are not uploaded to BoldChat.
On the Other Settings tab under Chat Image, enter the URL of the image you want to show in the chat window.
For secured sites, the URL must contain https.
Save your changes.

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