Operators can perform keyword searches against the canned message library. This helps to increase the speed and accuracy of chats, without impeding the operator?s ability to personalize the conversation.
Important: This is not a full text search. The search only applies to keywords directly associated with canned messages in your BoldChat account.
- From the toolbar of the active Chat window, click the Search Canned Messages icon (paper with binoculars)
Result: The Search Canned Messages area is shown to the right of the chat area.
- Click the entry field at the top of the Search Canned Messages area.
- Enter the keyword to search for and click search.
Result: The result list will show below the search field.
Tip: While a search is taking place, the Search button changes to Cancel.
- Select a canned message in the result list.
Result: The full text of the canned message will be displayed below.
- Next to the search entry field, click copy/insert to insert the canned message into the chat.
- Check and edit the canned message if necessary.
- In the Chat window, click Send.