How to print a chat transcript

Genesys DX

How to print a chat transcript

To obtain a hard copy of a chat, you can print the transcript of the session.

Select the chat you would like to send.
In the toolbar above the chat list, click the Print icon.
Tip: The visitor may also have the ability to print the chat transcript by clicking the Print icon in the lower-right corner of a pop-up chat window (visitor-side printing is not available with layered chat windows).

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