How to change availability status

Genesys DX

How to change availability status

Switch easily between the built-in Available and Away as well as custom statuses that indicate commonly recurring operator activities, such as being on the phone.

Administrators can create custom statuses, restrict operator access as well as configure statuses to switch automatically after a certain amount of time.

To switch between Available and Away for all services, click your status next to My Status In the upper-right corner.
To change your status per service or to select a custom status, click the arrow next to your current status and select one from the drop-down menu.

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